I forgot my username or password—how do I get it?

Visit Forgot Username? to have your username sent to the email address used to set up your account. If you know your username but not your password, go to Forgot Password?.

  • If we have enough information to securely verify you online, you’ll be asked one security question. If you correctly answer the question, you can reset your password online and immediately access your account.
  • If we don’t have enough information to securely verify you online or you wish to bypass the security questions, we will email a temporary password to you. There’s an “Email Me My Password” option on the security question page.

For other problems, visit the Troubleshooting section in Account Help.

If you still need help, contact AP Services at 888-225-5427 or 212-632-1780.