I forgot my username or password—how do I get it?

Visit Forgot Username? to have your username sent to the email address used to set up your account. If you know your username but not your password, go to Forgot Password?.

  • If we have enough information to verify you online, you’ll be asked a security question. If you answer correctly, you can reset your password and access your account immediately.
  • If we don’t have enough information to verify you online or you wish to bypass the security question, we will email a temporary password. There’s an “Email Me My Password” option on the security question page.

For other problems, visit the Troubleshooting section in Account Help

If you need additional help, contact AP Services at 888-225-5427 or 212-632-1780.