Why don't my username and/or password work when I try to sign in?
Your password is case sensitive, so be sure to use the same uppercase or lowercase letters you used when you first set up your password. Use the Forgot Username? or Forgot Password? links for additional help.
For other problems, visit the Troubleshooting section in Account Help.
If you still need help, contact AP Services at 888-225-5427 or 212-632-1780.